Cocospy Refund Policy

All purchases of Cocospy tools and related services will be subject to the terms of this Refund Policy.

It is important that you carefully read and consider the terms stated here before you proceed to place an order. Your rights and privileges as a customer of Cocospy is stated here with specific exclusions and restrictions that may apply.

General Terms for Transactions

As a customer, after your purchase of our services, you will be expected to liaise with our customer care in case a complaint arises. Our standard procedure is to refer customer complaints to our Support Center for remedial action. It is only after consideration by customer care that refunds can be processed if your complaint could not be made good subject to terms and conditions.

Most customer complaints are successfully resolved by our Support Center, and claims for refund can be avoided in this regard.

Refund Procedure

To have your refund request submitted, please contact us at [email protected], and it will be considered within 48 hours.

Terms for Refund

All request for refunds are subject to our Refund Policy. Only refund requests made within 60 days after the purchase date should be considered as eligible. The refund processing is generally completed within 3-5 working days.

Partial Refund Guide

At Cocospy, we strive to offer exceptional solutions but understand that challenges may occur. For such cases, we have guidelines for requesting a partial refund, outlined below.

• When you forget to cancel a subscription

• When you only receive partial data

• When a device fails to connect after multiple attempts

• When you switch from an annual plan to a monthly plan

• When you downgrade from a premium plan to a lower-level plan

Effects of Chargeback

If a user's credit card payment or other payment forms for our services suffers a chargeback, we reserve the right to suspend the user's account. We will only restore the user's services after we have received all due payments. Service reactivation will only proceed at our discretion afterwards.